For the purposes of the provisions of Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce, the user who accesses this Web page with the domain "www. .zapazone.com", the general information data of this website: Owner: ZAPAZONE.COM. Address: C/ Pintor Maella nº 30 Esc 1-2 piso 10º Pta 31, 46023, Valencia Mail: info@zapazone.com Telephone: 619692634
Prices are shown with I.V.A. included.
To do this, click on enter or register, in the upper left. You will have the possibility to create a new user (left) or access with an existing one (right). Click on create account, fill in the requested information (Name, surname, email address and desired password), click on Send in the lower right and you will have created your account. To access with your user, click on my account at the top right and enter (this time on the right) your email address and the previously chosen password.
2. How to buy
Buying at ZAPAZONE is very easy!
Choose the family and the product within it, or search for it with the search engine at the top.
Once the search is done, we will show you the products that correspond to your selection.
To see the product in more detail, click on its photo and you will access an enlarged image with information on the name, reference and price of the product. product, as well as the colors and sizes available.
Next, you can add the item to your order using the Add to cart button.
When you have finished the order, access the cart and click on Buy to go to the checkout pages.
Once you have entered your details, check that they are correct and press “confirm”.
Make sure the shipping and billing address are correct.
Select a payment method: Visa, Visa Electron, Mastercard, Transfer....
Confirm the order.
You will receive an email confirming your order.
3. Payment
We accept credit and debit cards from Visa, Visa Electron, MasterCard, Transfer, Paypal.
The data is transmitted in SSL encrypted form.
For payment with Visa and MasterCard, only CES transactions will be accepted (Comercio Secure Electronic). After verifying that the card is attached to the CES system, the system will connect with the bank that issued it so that the buyer authorizes the purchase. When the bank confirms the authentication, the card will be charged. Otherwise, the order will be cancelled.
We do not store, save or record any type of card data since said information is automatically sent from the client's computer to their respective bank. The confidential data of the payment is transmitted directly and in encrypted form (SSL) to the corresponding financial institution, therefore, in the event of an incident with the purchase process, you must contact the bank.
4. Shipping
The delivery time is between 24 and 48 working hours from the time the package leaves our central warehouse (PENINSULAR SPAIN). Orders are prepared and shipped from Monday to Friday from our facilities in Elche, as long as it is a business day.
Keep in mind that orders are prepared and leave our warehouse on the same day for purchases made until 12:00 noon from Monday to Friday. Orders placed after 3:00 p.m., during the weekend or on holidays, will be processed the next business day.
For example, if you placed your order on Friday afternoon/evening, it will not be prepared until Monday, so you would receive it on Tuesday/Wednesday.However, if the order was placed on Tuesday morning, you would receive it Wednesday or Thursday, depending on the destination location
Shipments to the Balearic Islands and certain areas of the peninsular territory may have a delay of approximately one day over the indicated periods.
In periods of sales or special promotions, as well as on specific dates, delivery times may be longer than usual.
We do not guarantee deliveries at specific and specific times. If the buyer indicates a specific delivery date or within it shows a preference for a certain time slot, it will be understood that he does so as a guideline.
If we are unable to deliver, the carrier will make another attempt. In the event that we are unable to make the delivery on this second attempt, the carrier will leave you a notification in this regard.
Additionally, please, if when the courier comes to your home you have changed your opinion about your purchase, you reject the package and do not sign the delivery acceptance. In this case, we would proceed to pay the amount in the same method in which the payment was made, according to our usual conditions.
Once the order has been placed, we will send a confirmation of it to your email address. We will also indicate a tracking number so that you know the status of your order at all times.
Through "my account" in orders placed, you can see the status of your order.
5. Changes and returns
In case of tare, factory defect or shipping error by ZAPAZONE, the full amount will be refunded or exchanged for another item in good condition.
It must be reported in the email info@zapazone.com of the reason for the return. We will send a courier to the indicated address to pick up the product.
If you receive the order and it is not to your liking, you have a period of 30 days to return it, assuming the cost of shipping the product from the address to the ZAPAZONE offices. You can manage the return (Send to Calle Monóvar 6, 03206, Elche) or on the contrary, if the return is managed by us, we will deduct €4.99 from the refund of the product, this amount being the cost of the courier service. In order to make this return or exchange, it is essential that both the product and the packaging remain in their original condition at the time of shipment. Every time you use this website you will be subject to the application of the Privacy Policy in force at all times, and you must review said text to verify that you agree with it.
The personal data you provide us will be processed in a file whose purposes are:
the development, fulfillment and execution of the contract of sale of the products that you have acquired or of any other contract between both;
to attend to the requests that you make of us;
to provide you with information about our products, including, in relation to said products, the sending of commercial communications by email or by any other equivalent means of electronic communication (such as SMS) as well as through the making of telephone calls.
We promise to respect the confidentiality of your personal information and to guarantee the exercise of your rights of access, rectification, cancellation and opposition, by sending an email to info@zapazone.com.
Cookies:
We may collect information about your computer, including, where appropriate, your IP address, operating system and browser type, to system administration. This is statistical data about how you browse our website.